Return & Refund Policy

Last Updated: December 25, 2025

At Denver Furniture Company, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains our process for returns, exchanges, and refunds, including eligibility requirements and important guidelines.

Please review the following information carefully before requesting a return.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

The product must be returned in its original condition
The item must be unused and free from damage
Original packaging should be included when possible
Proof of purchase or order information must be provided

Items returned without meeting these requirements may not be eligible for approval.

2. How To Request A Return

To begin a return process, please contact our customer support team:

Denver Furniture Company

Email:
support@denverfurniturecompany.com

Please include:

Order number
Customer name
Reason for return
Photos or additional details if applicable

Once your request is reviewed and approved, we will provide return instructions.

Please note:

Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, Or Incorrect Items

Please inspect your order carefully after delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts or accessories

please contact us as soon as possible.

Our team will review the issue and provide an appropriate solution, which may include replacement options or other available resolutions.

4. Items Not Eligible For Return

Certain products may not qualify for returns, including:

Customized or personalized items
Products altered after delivery
Items damaged through improper use
Clearance or final sale products
Gift cards
Items without original packaging when required

Shipping fees paid during checkout may not be refundable unless required by applicable law.

If you are unsure whether your item qualifies, please contact our support team before sending it back.

5. Exchanges

If you would like to exchange an item, please contact us first.

The exchange process generally includes:

Returning the original item according to our return requirements
Receiving confirmation that the return has been approved
Placing a new order for the replacement product

Availability of replacement items may vary depending on current inventory.

6. International Orders & Cancellation Rights

For customers located in regions with specific consumer protection laws, additional cancellation or return rights may apply.

If your order is subject to local regulations, those rights will remain available in accordance with applicable laws.

Returned items must generally be:

Unused
In original condition
Returned with required purchase information

7. Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

The refund will be issued to the original payment method
Processing time may take up to 10 business days
Your bank or payment provider may require additional time to complete the transaction

If you have not received your refund after the processing period, please contact us for assistance.